Returns and Exchanges

We guarantee 100% satisfaction. If you are unsatisfied with an item that you have purchased, you may return the item for an exchange or refund within 30 days.  Items must be in new, resaleable condition.

All sales are final for locations outside of the United States. We do not accept returns for international shipments, including Canada.

For returns and exchanges, please email customerservice@museumofdeath.net. Please reference your order number and include your request for return or exchange.  Please note that all return items will be charged a re-stocking fee of $5.00 per item.  If you are returning an item for an exchange, you will not be billed additional charges or for the shipment of the exchange item.

*PLEASE BE ADVISED THAT CERTAIN ITEMS ARE NON-RETURNABLE. This includes any personalized items and undergarments. If you have any questions about whether or not a particular product can be returned, please contact customer service prior to placing your order.

For a refund of the purchase price, items must be returned within 30 days from the date of shipment. Item(s) must be returned in new condition, in original boxes (whenever possible), and with all paperwork, parts, and accessories to ensure full credit.

If you received the wrong item, or if the item you received is damaged or defective please email customerservice@museumofdeath.net.
 
Although we make every attempt to have items in stock, occasionally we may list inventory as backordered, indicating that the item is temporarily out of stock. When possible, we will post expected ship dates. Backordered items are typically returned to stock within 2-3 weeks. If you have an order for a backordered item which has been open for more than 3 weeks please email customerservice@museumofdeath.net.